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These terms set out how your account on pandapetir works — what you agree to when you access the lobby, how transactions through GoPay, DANA, and OVO are handled, and what happens when you need support. Access to our platform depends on local law and is available where local regulations permit.
When you open an account on pandapetir, you enter into a direct agreement with us as the platform operator. These terms govern every action you take inside the lobby — browsing game categories from Pragmatic Play and Habanero, funding your account through GoPay or DANA, and requesting support through our available channels. Eligibility depends on your location and the laws that apply there. If local law in your region restricts access to online gaming platforms, these terms do not grant you an exemption — access remains subject to what is permitted where you are. We may update these terms when platform features, payment options, or local regulatory requirements change. When that happens, the updated version becomes effective for your account from the date it is published. Your continued use of the account after that date means you have accepted the revised terms. The current version is always shown in your account settings after login. Questions about how these terms apply to your specific situation can be directed to our support team. We respond in English for Indonesia-based accounts, and your inquiry will be handled through the contact channels listed in this policy.
Understanding the boundaries of this policy helps you know exactly where it applies and where separate rules or third-party responsibilities take over. Each area below defines its scope clearly so there is no ambiguity when you use different parts of the platform.
These terms cover your login credentials, session activity, and how your account is created, maintained, and closed. Any access restriction placed on your account under these terms will be communicated to you through your registered contact details.
Deposits and withdrawals processed through GoPay, DANA, OVO, Bank Transfer, and QRIS fall under these terms. The specific limits, verification steps, and confirmation flows shown during each transaction are part of this agreement.
Game content provided by Pragmatic Play, Habanero, JDB, and Joker is available through our lobby under these terms. Content availability may vary by region; what is shown in your lobby reflects what is accessible from your eligible location.
Payment processors, network providers, and any external service you connect to when completing a transaction operate under their own terms. Our policy covers how we interact with those services on your behalf, not the internal rules of those third parties.
These terms are not only obligations — they also define concrete actions you can take as an account holder. You have the right to review your transaction history at any time by opening the history section inside your account dashboard after login. If any recorded transaction appears incorrect, you can raise a dispute through our support channel and we will review the record against our system logs. You can update your account details — including the contact information tied to your GoPay or DANA wallet — by going to the account settings page. Certain fields require identity verification before changes are saved; the fields and the verification steps are shown on that page. If you believe your account has been accessed without your authorisation, contact support immediately so we can review session activity and take appropriate action.
Your full transaction history is available inside the account dashboard after login. Each entry shows the method used — GoPay, DANA, OVO, or Bank Transfer — along with the amount and timestamp as recorded in our system.
Account details including your registered contact and linked wallet can be updated from the account settings page. Follow the verification steps shown there to confirm identity before any change is saved.
If a transaction record or account action looks incorrect, open a support request and reference the specific transaction ID shown in your history. We will compare it against our records and provide a written response.
For any matter covered by these terms — account access, transaction queries, or policy clarifications — our support team is reachable through the contact paths listed in the support section of this page.
Our support team handles account and policy questions for Indonesia-based accounts in English. Reach us through the channels below and include your account username and the nature of your query so we can respond efficiently.
Open the chat widget from any page inside your account. Live chat is the fastest path for urgent account or transaction questions.
Send your query to our support address shown on the contact page inside your account dashboard. Include your transaction ID or account reference for faster handling.
The Help Centre inside your account covers common policy questions, account steps, and transaction guidance. Check there first for answers about GoPay, DANA, or OVO transaction flows.
Your account data — including wallet references for GoPay, DANA, and OVO — is stored and handled in line with the obligations set out in these terms. We do not share your personal information with third parties except where required to process your transactions or comply with applicable law in eligible regions.
We retain account and transaction records for the period required under applicable local regulations. You can request information about the retention period that applies to your account by contacting support through the channels listed on this page.
Our platform uses cookies to maintain your session and remember your lobby preferences. Cookie settings can be reviewed and adjusted through your browser. Disabling session cookies will affect your ability to stay logged in across pages.
Your account is protected by password authentication. We recommend using a unique password not shared with other services. If you suspect unauthorised access, change your password immediately from account settings and contact support.
To request a correction to your personal data or to ask about how your information is used under these terms, contact us via the email support channel. Include your account reference and describe the specific data point you are asking about.
These are the questions account holders ask most often about how our terms work in practice. Each answer points to the specific step or location inside your account where you can verify the information yourself.
These terms take effect the moment your account is created on pandapetir. Continued use of the account — including any GoPay, DANA, or OVO transaction — confirms your acceptance of the terms as they stand at that time.
We publish updates directly to this page and note the effective date at the top. Your account dashboard will reflect the current version after login. We encourage you to check this page whenever you have a question about your account rights.
Yes. If you do not accept a change to these terms, you may request account closure through our support team. Contact us via live chat or email support before your next login session, and we will walk you through the steps shown in your account settings.
Transaction records are retained for the period required by applicable local regulations, even after account closure. You can request a copy of your transaction history before closing your account by contacting support and providing your account reference.
Open a support request through live chat or email and include the transaction ID from your account history. We review the record against our system logs and provide a written response. GoPay, DANA, OVO, and Bank Transfer transactions each have a unique reference shown in your history.
Yes. These terms apply regardless of how you access pandapetir — mobile browser, desktop, or any other supported path. The account, wallet, and transaction rules are the same across all access methods available in eligible Indonesia regions.